Deputy General Manager

About Tam Jai International Co. Limited

We are one of the leading restaurant groups in Hong Kong, rapidly expanding our network to over 240 stores across various markets, including Mainland China, Singapore, Japan, Australia and Malaysia, with plans to enter the Philippines. Our distinguished brand portfolio comprises of TamJai Yunnan Mixian（譚仔雲南米線）, TamJai SamGor Mixian（譚仔三哥米線 ）, TamJai Mixian（譚仔香港米線）, as well as Marugame Seimen and Yakiniku Yamagyu through franchise and licensing in Hong Kong.

Join the Team: Spice Up Your Career with TJI

TJI’s vision is to spice up every city and all walks of life with unique flavors, and we need the right talents to accomplish this vision together in our thriving and dynamic environment.

Why TJI?Like our signature “Tam Jai Taste,” we believe in pushing boundaries, celebrating innovative combinations, and making a positive impact on society. With TJI, you’ll find endless growth opportunities and participate in continuous expansion plans to new cities. Be part of a team of like-minded professionals who value your unique talents and ideas, and experience fulfilment through personal development that contributes to a purpose-driven mission that makes a difference.

If you’re eager to be part of a passionate and like-minded team, apply now and start to spice up your future with TJI.

Responsibilities :

Operations Management

• Establish targets and KPIs, leading the operations team to achieve them through effective scheduling and action planning
• Oversee the operations to ensure compliance with operational processes
• Drive continuous operational efficiency and excellence by refining procedures to optimize resource use, minimize waste, and enhance productivity
• Ensure all stores adhere to Quality Assurance standards
• Develop and implement cost-control measures to maximize profitability while maintaining service quality
• Foster a culture of accountability and teamwork within the operations team, promoting employee engagement and retention

Customer Experience Management

• Guarantee consistent service delivery across all stores by implementing quality control processes, including training on service standards, performance monitoring, and providing feedback and coaching to employees as necessary
• Analyze customer inquiries and feedback to identify areas for improvement, developing and implementing strategies to enhance the overall customer experience
• Collaborate with marketing teams to design and execute promotional campaigns that drive customer engagement and loyalty
• Monitor industry trends and competitor activities to identify opportunities for innovation and growth in service offerings

Marketing & Customer Services Management

• Oversee Marketing & Customer Services Department to align operational strategies with promotional initiatives that drive customer engagement and loyalty
• Foster a customer-centric culture by implementing best practices in customer service and addressing customer feedback effectively

Human Resources Management

• Execute manpower planning to ensure optimal staffing levels that meet operational needs and support business growth
• Implement effective staffing programs that enhance employee performance and satisfaction for the frontline population

Requirements :

• Degree in Business Administration or related disciplines
• A minimum of 15 years of relevant experience, including at least 5 years in a leadership role; experience in fast-food chains or the F&B sector is preferred
• Proven ability to manage personnel effectively and achieve financial targets
• Good sense of current trends in F&B industry, along with best practices
• Capable of efficiently delegating multiple tasks to ensure smooth operations
• Proven ability to identify and resolve issues efficiently and effectively
• Excellent communication and leadership skills
• Good command of English and Chinese
• Familiarity with various software applications, including MS Office, restaurant management software, and POS systems

We offer competitive salary, on-the-job development program and rewarding career opportunities for ambitious individuals who are looking for challenges. If you aspire to an exciting and rewarding career, send your resume immediately with your present and expected salary.

(All personal data collected will be used for recruitment purpose only.)

(Only English version只有英文版本)