Group Senior CRM Analytics Manager

Responsibilities:

• Manage and lead customer analytics for Tam Jai International with the aim to drive sales and customer engagement
• Establish analytics framework and measurement approach to address key business questions
• Use data and analytics to drive customer insights & recommendations
• Proactively engage and consult with business leads in the company as key contact for business & customer needs enquiries and translate business problems into solution and recommendation
• Lead automation, standardization of reporting to enhance work efficiency
• Build and maintain good working relationships across departments to ensure effective analytics delivery
• Deliver customer analytics, conduct business reviews, perform customer segmentation and evaluate campaign effectiveness
• Assess the growth of the analytics team and plan for future expansion

Requirements:

• Degree in Statistics, Data Science, Information Management, Computer Science, Mathematics, or any related discipline
• A minimum of 5 years’ experience working in CRM / loyalty analytics, business analytics, data science, business intelligence, preferably in Retail, FMCG or Loyalty industries
• Experience in advanced analytics such as customer segmentation, predictive modelling, NLP would be advantages
• Excellent interpersonal, communication and presentation skills, result-oriented with strong business acumen
• A natural curiosity to interrogate data and identify hidden patterns to support business needs
• Proficient in programming languages like Power BI, SQL, Python, SAS, R, Tableau
• Knowledge in Azure, Databricks, Google Analytics, Salesforce would be advantages

We offer competitive salary, on-the-job development program and rewarding career opportunities for ambitious individuals who are looking for challenges. If you aspire to an exciting and rewarding career, send your resume immediately with your present and expected salary.

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