Group Senior CRM Analytics Manager

Responsibilities:

• Manage and lead customer analytics for Tam Jai International with the aim to drive sales and customer engagement
• Establish analytics framework and measurement approach to address key business questions
• Use data and analytics to drive customer insights & recommendations
• Proactively engage and consult with business leads in the company as key contact for business & customer needs enquiries and translate business problems into solution and recommendation
• Lead automation, standardization of reporting to enhance work efficiency
• Build and maintain good working relationships across departments to ensure effective analytics delivery
• Deliver customer analytics, conduct business reviews, perform customer segmentation and evaluate campaign effectiveness
• Assess the growth of the analytics team and plan for future expansion

Requirements:

• Degree in Statistics, Data Science, Information Management, Computer Science, Mathematics, or any related discipline
• A minimum of 5 years’ experience working in CRM / loyalty analytics, business analytics, data science, business intelligence, preferably in Retail, FMCG or Loyalty industries
• Experience in advanced analytics such as customer segmentation, predictive modelling, NLP would be advantages
• Excellent interpersonal, communication and presentation skills, result-oriented with strong business acumen
• A natural curiosity to interrogate data and identify hidden patterns to support business needs
• Proficient in programming languages like Power BI, SQL, Python, SAS, R, Tableau
• Knowledge in Azure, Databricks, Google Analytics, Salesforce would be advantages

We offer 5-day work week, on-the-job development program and rewarding career opportunities for ambitious individuals who are looking for challenges.
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